Our custom Incident Management Portal and logging platform has been built in-house by people who work in event and emergency service control rooms on a day-to-day basis. It combines the best of the JESIP Principles with your workflow in a quick to learn and even easier to use format. It’s ‘sandbox’ style design means almost every feature is adaptable to fit your needs.

We recognised that many events desired to use a professional Incident Management Platform but couldn’t justify the cost or time required to train their teams on complex and expensive systems, especially when those events often last just a few days. That’s why we developed our own intuitive platform.

With most users requiring just 5-10 minutes of training, controllers can be operational as soon as their first shift begins.

Incidents & Automation

Incidents and occurrences across the event site and wider footprint are recorded in the incident tab and immediately shared with all event control agencies, creating a shared situational awareness and allowing the command team to react with a common operating picture.

Updates are timestamped and un-editable, giving you the evidence and assurance that actions happened, when they happened post-event.

Automated notifications can be set up to alert teams working across the site of new incidents. This is particularly useful to alert teams to business-as-usual incidents such as litter picking, which reduces radio traffic and retains operational capacity within the event control room even when it feels really busy. Serious incidents can also be automatically delivered to key members of event management, allowing them to be instantly aware of incidents as they occur.

Checks

Our checks tab ensures all of your pre-opening, during event and post-event checks are completed on schedule, by the correct agency and timestamped to evidence compliance. The simple to read ‘traffic light’ colour coding allows operators to establish with a quick glance the level of tasks still to be completed, allowing regular and accurate updates on readiness to be provided to the management team.

Safeguarding & Welfare

Developed in collaboration with BBC Safeguarding, our safeguarding & welfare portal is unique to us, across the industry. This allows the teams responsible for protecting the most vulnerable people on your site to continue to do so, whilst giving them the protection of an audit tracked portal detailing their contact with those customers.

The welfare portal dovetails directly in with our incident tab, creating a clear link between customers who may have been involved in an incident on site and subsequently supported by safeguarding or vice versa. Through this link, safeguarding teams can view and add directly into reports of missing or vulnerable people, streamlining the sharing of information and allowing everyone to be working to the latest available intelligence.

Lost Property

One of our flagship features, our Lost Property tab seamlessly records reports of lost and found items, allowing your customer service team to reunite owners with their property. With SMS integration we text your customers to confirm their lost report has been received, and when their item gets found we text them again asking them to return to the lost property point to collect it.

More items reunited. No need for staff to use their own phones to contact customers. Secure and easy to use.

Security Searches & Evictions

Originally created for the security operation at the largest club in the world, our security centre portal empowers enhanced search teams to record the occurrence and outcomes of searches accurately and securely without any complex training.

Search records can be attached to incidents, allowing your teams to link individuals who have been processed by security resources to incidents which occur on site. This not only creates a strong evidential chain for handing over to the police if needed, but also saves your team time when handling post-event follow ups.

The event’s eviction team can record and evidence the decision-making process behind each eviction, detailing how and why the eviction occurred and include any relevant safeguarding considerations, requirements and actions. This level of un-editable detail assists to protect them and the event from post event complaints. Eviction records can also be linked to incidents.

Access Levels

Each department or team is assigned an access level within the portal, with them only being able to view and update the data they absolutely need to. Whether it’s your lost property team only having access to the property tab, your event Silver seeing everything across every department, or a stakeholder having view only access; access levels are completely customisable to suit you.

Restricted Incidents

In addition to the access control by departments, our incident restrictor function allows any incident to be locked down and visible by only the event and control room management. Whether it’s a complaint from a customer or a critically ill patient, being able to restrict the most serious incidents provides you with the reassurance that your reputational risk is managed.

Custom Branding

From the logo on the home page to the exported documents, almost every aspect of our portal can be customised to match your branding. Not only does this allow you to showcase your brand to all users of the system, it also goes to evidence your commitment to effective command and control when providing exports to stakeholders & statutory agencies post-event.